Warranty coverage varies by product and brand. Please refer to the warranty details
listed under each individual product for specific information.

Please check your order within 48 hours of delivery. If something is wrong, send us photos and details within this timeframe so we can assist. Claims made after 48 hours may not be eligible for repair or replacement (except under standard warranty).

Contact us immediately via email with your order number and requested changes. While we can’t guarantee adjustments, the sooner you notify us, the more likely we can help.

We are a wholesale-only website. Please complete the registration form through the link. After approval, pricing will become accessible.

Access to pricing is granted only after your wholesale application has been submitted and approved. Please complete the application form here. Once approved, your account will have full access to product prices.

We accept bank transfer only.

We ship across Australia and New Zealand only.

We ship using Australia Post, TNT, StarTrack, and other couriers. An estimated delivery time will be included in your dispatch notification.

Once the order dispatch you will receive a notification email with your tracking
details.

You can return most items within 14 business days for a refund or exchange.
Custom-made and special-finish products aren’t eligible—please see the warranty
policy on each product page. In some cases, the manufacturer may charge a
restocking fee.

Yes, we offer replacement parts. If the item is not faulty, replacement parts can be
purchased at the customer’s own cost. Please contact us with the product
details, and we’ll help you find the correct part.